While foreign-owned BPOs manage operations remotely from overseas, Ten One A is proudly homegrown, locally led, and headquartered right here in Durban. We provide global enterprises with dedicated teams, native English communication, and verifiable delivery standards.
Flexible, dedicated offshore and nearshore teams tailored to your operating model.
Native English-speaking voice, live chat, email, and social customer care. High empathy, neutral accents, and 95%+ First-Contact Resolution SLAs.
High-precision finance & accounting, claims adjudication, KYC document verification, and master data management with 99.8% accuracy guarantees.
24/7 technical incident resolution, software onboarding, and service desk monitoring staffed by educated South African IT professionals.
Consultative B2B lead generation, appointment setting, pipeline qualification, and customer retention campaigns synced directly to your CRM.
We provide the accountability, legal governance, and operational rigor global companies require.
Our founders, operations heads, and team leads are physically located in our Durban operations center—ensuring daily executive oversight and rapid decision-making.
Operating under strict GDPR (UK & EU) and POPIA (South Africa) standards. Clean-desk environments, biometric floor access, and secure VPN infrastructure.
Direct landing connectivity to primary subsea fiber cables in Durban, backed by enterprise UPS and generator systems for zero-downtime continuity.
Want to learn more about our heritage, mission, and the Durban advantage?
Read The Story Behind Ten One A →Reach out directly to our Durban executive team to discuss your team requirements, pilot programs, or request an official quotation.
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