Deep roots, permanent presence, and home-soil belonging—given a modern meaning in the global outsourcing economy.
During apartheid, Section 10(1)(a) of the Urban Areas Act granted a select few the permanent legal right to live, work, and build a life in South Africa’s urban centers.
Over time, being a “Ten One A” became a badge of identity—it defined the true locals who belonged to the city, rooted firmly in their ground with an established, undeniable right to be there.
We took the name Ten One A to honor that legacy of deep roots, permanent presence, and home-soil belonging—and to give it a modern meaning in the global economy.
In a Business Process Outsourcing (BPO) industry flooded with foreign-owned players managed remotely from overseas, Ten One A is proudly homegrown, locally led, and headquartered right here in Durban.
While international BPOs direct operations from abroad, our leadership, operational hubs, and company culture are 100% on the ground in Durban.
We know South African talent, culture, and market dynamics inside out—delivering international-quality service without losing the authenticity, agility, and accountability of a true local partner.
For our employees, Ten One A stands for pride, opportunity, and belonging. For our clients, it guarantees a dedicated partner fully invested in long-term success, not just an offshore line item.
Durban is South Africa's premier customer operations capital, offering world-renowned neutral English accents, university-educated talent pipelines (UKZN & DUT), resilient direct subsea fiber connections, and 100% core business hour alignment with the UK, Europe, and US East Coast overlaps.
Connect directly with our Durban leadership team to discover how a dedicated South African team can elevate your operations.
